Returning a product from a country in the European Union or the United Kingdom

At Masters in Time we do our utmost best to offer you a good shopping experience. If by chance - for whatever reason - you are not entirely satisfied with the product you have purchased, you can return it within 30 days after receipt.

Are you looking to return your watch in order for it to be repaired? Please choose the situation below that applies to you to find the correct way to return your product. We are looking forward to reunite you with your restored watch as soon as possible.

Return product for a refund EU + UK

The choice of the outbound shipment determines our return policy and the associated costs.
DHL shipments
- We offer a DHL return label at a reduced rate of €4,99. You can request a return label on the "my order" page. The return costs will be deducted from the refund of your order.
Other shipping partners (Maersk, DHL Express)
- Unfortunately, we do not yet offer return labels from these shipping partners. You can choose any shipping partner to return your package to us. You are responsible for the return shipping costs.
We kindly ask you to consider the following conditions with your return:
- You have a cooling-off period of 30 days from the day you received the product.
- Products are to be returned unworn and in new condition, in the original brand packaging.
- All extra goods supplied need to be included in the return.
- All labels should be intact (as far as reasonably possible). - Please include the original warranty/instruction booklets.
- In the absence of an additional product, the retail value will be deducted from your refund value.
- The refund will be made once we have actually received the product back.
- If we do not receive the return within 14 days after the preannouncement, we will refund you at the time you can prove to have actually sent the product to us.
- Refunds are made through the same payment method used for the settlement of the order.
1. Log in at our ‘My order’ page
2. Preannounce the product you wish to return.
3. Download the return* label and take your package to a drop-off point of the carrier indicated on your return label.
4. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
*The countries for which return labels can be generated with B2C/Maersk are listed in the table below.

Return product for an exchange EU

We kindly ask you to consider the following conditions with your return:
- You have a cooling-off period of 30 days from the day you received the product.
- We charge fees for returns. We offer a return label at a reduced rate of €4,99. The label we provide is from the carrier that handled the outbound shipment of your package. You can request a return label on the "my order" page. The costs for the return will be deducted from the refund of your order.
- Products are to be returned unworn and in new condition, in the original brand packaging.
- All extra goods supplied need to be included in the return.
- All labels should be intact (as far as reasonably possible).
- Please include the original warranty/instruction booklets.
- In the absence of an additional product, the retail value will be deducted from your refund value.
These conditions do not represent an obligation for effectively exercising the right to cancel.
- The exchange will be made at the moment we have actually received the product back.
- Once the return has been accepted and processed, you will receive the full refund.
- We will create a new order and send you a manual paylink for the exchange. You will not be charged again for any shipping costs that may apply.
- If we do not receive the return within 14 days after the preannouncement, we will refund you at the time you can prove to have actually sent the product to us.
- Refunds are made through the same payment method used for the settlement of the order.
1. Log in at our ‘My order page’.
2. Preannounce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the free return label.
5. Take your parcel to your local DHL parcel agency.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return product for a repair EU

1. Include a clear description of the issue.
2. In case purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] can not guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will make up a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here
1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.
1. Include a clear description of the issue.
2. Add the valid, tamped warranty card to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.
Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands
Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here
1. Log in at our here.

Return product for a refund EU + UK

Return instructions

1. Log in at our ‘My order’ page
2. Preannounce the product you wish to return.
3. Download the return* label and take your package to a drop-off point of the carrier indicated on your return label.
4. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

*The countries for which return labels can be generated with B2C/Maersk are listed in the table below.

Terms and conditions

We kindly ask you to consider the following conditions with your return:

You have a cooling-off period of 30 days from the day you received the product.
Products are to be returned unworn and in new condition, in the original brand packaging.
All extra goods supplied need to be included in the return.
All labels should be intact (as far as reasonably possible). - Please include the original warranty/instruction booklets.
In the absence of an additional product, the retail value will be deducted from your refund value.

Return costs and return label

Region	Value	Outbound carrier	Return carrier	Return costs
Inside EU + UK	Up to € 500	Maersk	Maersk	€ 4,95
Inside EU	All	DHL Express	DHL express	€ 4,95

Return labels can be generated with B2C/Maersk for the countries listed in the table below. For other countries, we plan to offer return labels with DHL Parcel in the future. Currently, return labels with Maersk are not available for countries outside the EU. If your country does not have a return label available, you will need to arrange and pay for the return shipping yourself. We recommend using the cheapest traceable shipping method available.

Austria	Ireland
Belgium	Italy
Czech Republic	Luxembourg
Denmark	Netherlands
Finland	Poland
France	Portugal
Germany	Slovakia
Greece	Spain
Hungary	Sweden
United Kingdom

Return product for a repair EU

Within the 30 day withdrawal period

1. Log in at our here.

Outside the factory warranty period, within the extra year HWG warranty

1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please include the original HWG invoice, or your original order number.
4. Please make sure to pack the watch carefully, for example in bubble wrapping.
5. Take your parcel to your local post office or postal agency.
6. We advise you to send your parcel via standard registered mail.
7. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here.

Outside the 30 day withdrawal period, within the factory warranty period

1. Include a clear description of the issue.
2. Add the valid, stamped warranty card to your broken watch.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] cannot guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will determine whether your complaint is under warranty.
- In case your warranty claim is approved, we will refund your return shipping costs (in case the product was purchased from us).
- More information about the repair procedure can be found here

No warranty applicable, price offer request

1. Include a clear description of the issue.
2. In case purchased from HWG, include the original HWG invoice or your original order number.
3. Please make sure to pack the watch carefully, for example in bubble wrapping.
4. Take your parcel to your local post office or postal agency.
5. We advise you to send your parcel via standard registered mail.
6. Please keep the return shipping receipt (including T&T) until reception has been confirmed.

Return address
Holland Watch Group B.V. Repairs department
Willebrordusstraat 16
3037 TR Rotterdam
Netherlands

Additional return instructions
- You do not need to return the watch in the original brand packaging. [domain] can not guarantee you will receive the same box in return.
- Upon receipt of the returned product, our certified watchmaker will make up a price estimate.
- The costs for shipment towards HWG are for your account. We will cover the return shipping costs.
- More information about the repair procedure can be found here